Innovation Lab 4: Human Centred Design

Much of the focus of recent activity around CRVS has centred upon innovations in data and analytics. However, generating demand is equally important in the design and implementation of successful systems. Even if fully functioning CRVS systems are achieved, universal coverage will only be possible with universal demand.  

In a world which currently sees around half of all deaths go undocumented and over 1 billion people without any form of legal identity, there are clearly obstacles which need to be identified. The barriers and challenges for demand through human-centered interaction with CRVS systems must be understood and addressed in order to improve CRVS functionality and accessibility. 

Innovation Lab 4 will explore opportunities of human-centered design, particularly for their relevance to increasing demand and utilization of services through community partnerships in modern CRVS systems.   

The session will be facilitated by Irina Dincu, a Senior Programme Specialist at the Centre of Excellence for CRVS Systems. It will ask participants to consider what human-centred design looks like in the context of CRVS systems; discussing demand-side factors and incentives as well as looking at barriers to CRVS access, due to language, culture or gender. 

The lab will centre upon three challenge questions: 

  • Can human-centred design be incorporated in CRVS systems? How? Where is it best used? 
  • Can using human-centred design in CRVS systems improve system responsiveness to demand-side factors? 
  • Can human-centred design improve outreach of CRVS systems to reach the most vulnerable? 

For more information on this session, and the other Innovation Labs taking place on February 28th, access the library of resources. 

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